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Do you want to skyrocket your success this year? The answer is to create loyal, not merely satisfied customers and clients. Loyal customers help you stand out among your competitors. Loyal customers do at least four things:
They come back again and again
They typically buy more or use more of your services
They refer their friends and other associates
They offer their feedback and suggestions.
Learn concrete and useful tools winning loyalty in every interaction. Learn how to meet the two needs of all customers: 1) Solve my problem; 2) Leave me feeling great about the experience. (It is the second need where loyalty is won or lost.)
Course Objectives:
Learn the difference between loyal and satisfied customers and the four things loyal customers do that drive your success
Identify the basic two needs of every customer and ways to meet them
Find ways to deliver extraordinary service at every “point of impact”
Practice skills from a selection from the deck of 33 Hot Tip cards and other tools
Participate in the Q&A session
Don’t miss this event: it will be time very well spent for you and your team!
Speaker
Kevin R. Miller
VisionBound International
President
Kevin R. Miller has been presenting full and half day workshops on this topic all over the world. He is the author of "Customers Only Want Two Things: Winning Loyalty in a Competitive World". Kevin graduated from BYU in 1979, retired from a full career as a U.S. Army Officer, started his own consulting company in 1996 and has worked developing leadership and customer service programs internationa…
Kevin R. Miller has been presenting full and half day workshops on this topic all over the world. He is the author of "Customers Only Want Two Things: Winning Loyalty in a Competitive World". Kevin graduated from BYU in 1979, retired from a full career as a U.S. Army Officer, started his own consulting company in 1996 and has worked developing leadership and customer service programs internationally for 24 years.
