"Customers Only Want Two Things! Winning Loyal Customers" By Kevin R. Miller

Jul 6, 2021, 6:30 – 8:00 PM

"Customers Only Want Two Things! Winning Loyal Customers" By Kevin R. Miller London Chapter Tuesday, 6th July, 7.30pm (BST - even if it says otherwise elsewhere)

About this event

Handout Download: https://uvu.app.box.com/file/824703863615?s=nr1dit9fbdn6lkbkaaty1ihis930hcht

Do you want to skyrocket your success this year? The answer is to create loyal, not merely satisfied customers and clients. Loyal customers help you stand out among your competitors. Loyal customers do at least four things:

They come back again and again

They typically buy more or use more of your services

They refer their friends and other associates

They offer their feedback and suggestions.

Learn concrete and useful tools winning loyalty in every interaction. Learn how to meet the two needs of all customers: 1) Solve my problem; 2) Leave me feeling great about the experience. (It is the second need where loyalty is won or lost.)

Course Objectives:

Learn the difference between loyal and satisfied customers and the four things loyal customers do that drive your success

Identify the basic two needs of every customer and ways to meet them

Find ways to deliver extraordinary service at every “point of impact”

Practice skills from a selection from the deck of 33 Hot Tip cards and other tools

Participate in the Q&A session

Don’t miss this event: it will be time very well spent for you and your team!


To sign up, just click for a ticket and follow instructions.

If you are not registered as a London Chapter member, then you will need to register, then refresh or sign in to register.

This event will be published with invitations going to all UK, Europe, Africa, and Asia chapters.  So, some wording and additions have been made that may seem strange to a UK audience - sorry.



  • Kevin R. Miller


  • Leighton Bascom

    London Past President & outgoing BYUMS UK Director

  • John Deighton

    AEOSAN Ltd

    Chapter Leader

  • Fabrizio Ricciardi

    BYUMS-UK National Mentor Leader

  • Leighton Bascom (London)

    Chapter Leader

  • Claire 'Fairy' Colston

    Author | Coach | Speaker & Nation'l BYUMS-UK Media

  • Sam Spoors

    BYUMS-UK National Young Professionals Leader

  • Ross Pooley

    BYUMS Leeds Ch. Pres. & BYUMS-UK Pathway Support

  • Janet Theodore

    BYUMS-UK Women's Forum Leader

  • richard hough

    BYUMS-UK National Networking Leader

  • Gerard Neu

    Onfido Ltd

    London Chapter - President and BYUMS-UK Director

  • Fiona Smith

    BYU Alumni Ad Hoc Committee Member

  • Jordon Lau

    Chapter Leader

Contact Us